Brief Position Overview:

The purpose of the Academic Support Center (ASC) is to provide services that promote the academic success of students at Montana State University Billings. The mission of the ASC is to enrich the MSUB culture by supporting students and faculty in order to enhance the overall effectiveness of the teaching and learning process.

The Assistant Director will be a vital member of the ASC Leadership Team. This position reports directly to the Director of the ASC. This position will supervise writing and humanities tutoring staff (approx. 10 employees) at both the University Campus and City College locations, while working closely with the Retention Director and Associate Director of Tutoring to carry out the department’s daily operations.

The successful candidate will have the ability to effectively communicate the departmental mission to diverse constituencies, conceptualize and develop methods to implement innovative service enhancements, and demonstrate skill in presenting an excellent student/customer service attitude. The Assistant Director will also provide leadership in a technical, constantly changing integrated student services environment, possess excellent communication skills, including the ability to understand a wide range of user needs and technical issues, demonstrate the ability to interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff, and represent the Academic Support Center and MSU Billings in a professional and courteous manner.

Duties and Responsibilities:

The purpose of the Academic Support Center (ASC) is to provide services that promote the academic success of students at Montana State University Billings. The mission of the ASC is to enrich the MSUB culture by supporting students and faculty in order to enhance the overall effectiveness of the teaching and learning process.

The Assistant Director will be a vital member of the ASC Leadership Team. This position reports directly to the Director of the ASC. This position will supervise the Writing Center Tutoring staff (approx. 10 employees) at both the University Campus and City College locations, while working closely with the Retention Director and Associate Director of Tutoring to carry out the department’s daily operations.

The successful candidate will have the ability to effectively communicate the departmental mission to diverse constituencies, conceptualize and develop methods to implement innovative service enhancements, demonstrate skill in presenting an excellent student/customer service attitude, provide leadership in a technical, constantly changing integrated student services environment, possess excellent communication skills including the ability to understand a wide range of user needs and technical issues, the ability to interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff, and the ability to represent the Academic Support Center and MSU Billings in a professional and courteous manner.

Required Qualifications:

EDUCATION:

• The successful candidate must hold a minimum of a bachelor’s degree in education, Student Affairs, Humanities, English, or a related field and at least 3 years of professional experience.

QUALITIES:

• Demonstrated commitment to pedagogy
• Knowledge of effective student success strategies
• Knowledge of collection and distribution of data to inform practice, improve organizational performance, and prepare reports
• Effective critical thinking and decision making skills
• Knowledge of student tutoring and/or student mentoring programs
• Ability to assist students in negotiating college services, responsibilities, and learning
• Strong interpersonal skills and ability to coordinate schedules and work assignments
• Exceptional communication skills (both written and verbal), including the ability to deliver effective presentations to large, diverse audiences
• Works under general supervision but is expected to determine own work methods, set routine procedures, and effectively prioritize to achieve deadlines
• Assists with supporting other employees’ duties during absences
• Ability to make decisions, prioritize, and efficiently and effectively balance many projects simultaneously
• Ability to supervise in a collaborative and changing work environment
• Ability to work closely with faculty and other departments to develop and implement
• Willingness to learn other duties and be cross-trained

EXPERIENCE:

• Three years of tutoring, mentoring, advising and/or other student success/academic support experience
• Experience working in a learning center, writing center, or similar environment
• Demonstrated knowledge of effective student success/academic support strategies
• Experience in hiring and training tutors/academic support personnel
• Experience in supervising student and/or professional personnel
• Experience with non-traditional and/or first-generation college students
• Experience working with at-risk students or students experiencing academic distress
• Knowledge of the collection and distribution of data to inform practice, improve organizational performance, develop reports, and conduct analyses
• Exceptional communication skills (both written and verbal), including the ability to deliver effective presentations to large, diverse audiences
• Strong interpersonal and organizational skills, with attention to detail and ability to work without supervision
• Commitment to continued professional development
• Ability to work closely with faculty and other departments to develop and implement academic support programs across the curriculum

Preferred Qualifications:

EDUCATION:

• Master’s degree in a Writing discipline, Student Affairs, or Humanities related field and at least 5 years of professional experience.

EXPERIENCE:

• ·Five years of progressive responsibility working in a learning center, tutoring center, or similar environment
• Previous tutoring experience (especially in a writing center or similar environment)
• Experience with CRLA programing and training
• Two or more years of instructional experience at the secondary or collegiate level
• Experience working in an LMS environment (D2L, Canvas, Moodle, or other system
• Demonstrated commitment to pedagogy
• Knowledge of student development and learning theory and practice
• Experience working with Banner, EAB Navigate, or other SIS or CRM systems.

Special Instructions

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Please Apply Here